Individual savings – complaints older than 2 months

For any information

➡️ Two months after sending your first written complaint, or if you are not satisfied with the response to your complaint, you may participate, free of charge, in a mediation procedure within the framework of the Mediation Charter presented on the website www.mediation-assurance.org, by contacting the Insurance Ombudsman at the following address:

La Médiation de l’Assurance
TSA 50110 – 75441 PARIS Cedex 09
Or on the website: https://www.mediation-assurance.org.

However, this procedure is only possible if no legal action has been taken, and is without prejudice to any other legal remedy.